The rules of the platform.

01Agreement to these terms#

These Terms form a binding agreement between SIA "HEIDA LTD", registration No. 40203741048, VAT No. LV40203741048, Spāres iela 3A, Rīga, LV-1002, Latvia (“Frachta”, “we”) and the company using the platform (“User”, “you”). By creating an account or using the platform you accept them. The person registering warrants that they are authorised to bind the company.

Frachta is a business-to-business service. Contracts are concluded exclusively with businesses acting in the course of trade; consumers may not register, and consumer-protection rules do not apply.

The Privacy Policy, Cookie Policy and Data Processing Agreement are incorporated into these Terms by reference.

These Terms are published in several languages. The English version is legally binding; the other language versions are convenience translations, and in case of any conflict the English text prevails.

02Definitions#

Capitalised terms used throughout these documents:

• Platform — the Frachta website, freight exchange, TMS and fleet modules, apps and services at frachta.lv.
• User — a registered company and its authorised members (seats).
• Load — a freight offer or vehicle-space request posted on the exchange.
• Order — a freight contract agreed directly between Users, whether or not documented through the platform.
• Paid Plan — a plan granting access to modules beyond the free exchange, prepaid per billing period.
• Content — data, documents and files a User stores on the platform.

03Account registration & eligibility#

Accounts are open to registered transport, forwarding and shipping businesses. One account per company; access is non-transferable and credentials may not be shared outside the company. You must provide accurate registration details, keep them current, and are responsible for everything done through your members' seats.

You must hold, and keep current, all licences, permits and insurance legally required for your transport or forwarding activity, and provide evidence of them on our request within a reasonable deadline.

04Company verification#

Before granting exchange access we verify that an account belongs to a genuine, active business — using the EU VIES VAT registry, national business registers, and documentary evidence we may request. Verification may be repeated at any time, in particular after changes in ownership or legal representatives.

A “verified” status means our checks succeeded at the time they ran. It is not a guarantee of any company's identity in a specific transaction, solvency or performance — your own due diligence toward counterparties remains your responsibility.

05Paid plans & the free tier#

The freight exchange is free and carries no commission on transactions between Users. Paid Plans add modules — transport management, invoicing and settlements, fleet and drivers — with per-seat pricing as published on the pricing page or agreed in an order form.

Each module may come with its own supplemental terms. We may evolve plans and features; changes to a running Paid Plan's price or scope follow section 09.

06Freight exchange rules & conduct#

Frachta is a neutral marketplace: we are not a broker, forwarder or carrier, we take no commission, we do not favour any User over another, and we are not a party to contracts between Users. When Users agree a Load they contract directly with each other and are alone responsible for commercial terms, performance, compliance and disputes.

Every posted Load must be real, accurate and current. Loads that are filled, expired or no longer offered must be withdrawn without delay; we may remove malformed, stale or suspicious entries.

Ratings must relate to a genuine transaction and be factual. We may moderate ratings; a rated User may request one revision of a rating, and removal otherwise requires mutual agreement of the parties or a court decision.

We may — without being obliged to — forward complaints between Users; the accused party is given the opportunity to respond. Platform data may be used by us in anonymised, aggregated form for statistics; we do not use your data to compete with you in logistics services.

07User obligations#

• Use the platform lawfully and comply with applicable transport, customs, tax and data-protection law.
• Keep company data, Loads and documents accurate; documents generated in-platform (orders, e-CMR, invoices) are issued in your name and their validity is your responsibility.
• For personal data of counterparties, drivers and contacts you process via the platform, you are the data controller under the GDPR — you must have a lawful basis and inform your own data subjects. The Data Processing Agreement governs our processing on your behalf.
• Safeguard credentials, manage your members' seats, and promptly report suspected security incidents to security@frachta.lv.

08Prohibited use#

The following is never permitted, and may lead to blocking or termination under sections 12 and 14:

• Posting false, fraudulent or misleading Loads, or impersonating another business.
• Automated access — bots, scrapers, bulk extraction or any non-standard client — without our prior written consent.
• Passing access to third parties, sublicensing, or using another User's credentials.
• Circumventing verification, spamming or advertising through the exchange, or misusing other Users' data beyond performing a transaction.
• Interfering with platform security, integrity or availability; reverse engineering except where law permits.

09Payment terms#

Plan fees are paid in advance per billing period in EUR, via our payment provider (Montonio). Prices exclude VAT; EU reverse-charge rules apply to eligible business customers. Invoices are delivered electronically.

If payment fails and remains outstanding after reminder, we may downgrade the account to the free tier or suspend paid modules. Price changes are announced at least one month in advance; if you do not accept a price increase you may end the affected Paid Plan with effect from when the increase would apply.

Refunds for cancelled Paid Plans are governed by the Refund Policy: we refund the unused part of the paid period on a written application, as described there.

We send a reminder before the due date and again while a payment is outstanding. If it stays unpaid, paid modules are suspended a few days after the due date, while the account and your data remain accessible on the free tier. Statutory late-payment interest under Latvian law may be charged on overdue amounts. You may set off only claims that are undisputed or have been finally adjudicated.

10Availability & changes to the service#

The platform is provided on an “as is” basis. We work to keep it continuously available but do not guarantee uninterrupted operation; we may perform maintenance (announced where reasonably possible) and may modify features where reasonable for you, in particular for security, legal or technical reasons.

The platform's messaging and document storage are working tools, not a legal archive — statutory retention of your business documents remains your responsibility, and we recommend keeping exports of critical documents.

11Map data and attribution#

The maps in the platform, and the truck parkings, fuel stations and rest areas shown on the route planner, are built from OpenStreetMap data. Map data is © OpenStreetMap contributors, available under the Open Database Licence (ODbL) 1.0; the rendered map images are available under the Creative Commons Attribution-ShareAlike 2.0 licence.

This is stated here, and not only in the corner of each map, because Frachta does not merely display OpenStreetMap tiles: it extracts places from the OpenStreetMap database and stores them, so that a route planner does not have to wait on someone else's server. Attribution attached to a map image does not cover data used away from that image.

Address lookup uses Nominatim, operated by the OpenStreetMap Foundation, under its usage policy.

12Blocking & exclusion#

To protect the marketplace we may temporarily block an account, or individual features, on reasonable suspicion of:

• breach of these Terms, in particular sections 06–08;
• fraud, insolvency-related risk to other Users, or a justified third-party complaint that you do not answer within a reasonable deadline;
• payment default on Plan fees;
• significant changes in ownership or legal representatives that fail re-verification.

We tell you that an account or a feature has been blocked and on what grounds, unless the law prevents it, and you can respond through support or the appeal form. If the grounds are not resolved within 30 days, the block may become a termination under section 14. Where the block follows your breach, Plan fees continue to accrue for that period.

13Liability limitations#

We do not warrant the accuracy of content posted by Users or third parties, and we are not liable for the performance of contracts between Users or for disputes arising from them.

To the extent permitted by law, our liability is limited to damage caused intentionally or by gross negligence, and to the breach of essential contractual duties; liability for indirect and consequential loss is excluded. Mandatory liability (e.g. for death or personal injury, or under product-liability law) remains unaffected.

Where liability is not excluded, our aggregate liability for all claims arising in any twelve-month period is limited to the Plan fees you paid for the platform in the twelve months before the event giving rise to the claim, and for accounts on the free tier to EUR 100. Claims must be brought within twelve months of the day you became aware of the damage. The mandatory liability described above is not affected.

14Term & termination#

The free account runs indefinitely; you may close it at any time. Paid Plans run for the prepaid billing period; a new period starts when it is paid for. We may terminate for cause — material breach, insolvency, persistent payment default, or the grounds in section 12 — with immediate effect where the cause justifies it.

On closure you can export your data beforehand; afterwards data is deleted or retained as described in the Privacy Policy and DPA. Sections that by nature survive termination (liability, confidentiality, governing law) survive.

15Governing law & jurisdiction#

These Terms are governed by the laws of the Republic of Latvia, excluding conflict-of-law rules and the CISG. Exclusive venue for disputes is the courts of Rīga, Latvia, mandatory statutory venues remaining unaffected.

16Changes to these terms#

We may amend these Terms with at least one month's notice in-app or by email. If you do not object before the changes take effect, or continue using the platform after, the amended Terms apply; if you object, either party may terminate the affected services at the change date. The “last updated” date and version above change with each revision.

17Contact#

Questions about these Terms? Write to legal@frachta.lv. The platform is operated by SIA "HEIDA LTD", registration No. 40203741048, VAT No. LV40203741048, Spāres iela 3A, Rīga, LV-1002, Latvia. Related documents: Privacy Policy, Cookie Policy, GDPR and the Data Processing Agreement.