Refunds for unused time.
If Frachta didn't work for you as described and you cancel a paid plan, we refund the part of the paid period you didn't use. This policy explains what qualifies, how the amount is calculated, and how to apply.
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011. What this policy covers
This Refund Policy applies to fees paid for Frachta paid plans (monthly or annual) purchased at frachta.lv. It supplements the Terms & Conditions; where the two differ on refunds, this policy prevails.
One-off purchases of consumable credits (for example company-check credits or AI planner tokens) are outside this policy once any part of the purchase has been used. Fully unused credit purchases are refundable only where the law requires it.
022. Business customers
Frachta is a service for businesses. Statutory consumer withdrawal rights — such as the 14-day distance-contract withdrawal available to consumers — do not apply to purchases made by a company in the course of its business. This policy is our voluntary commitment that defines when and how we refund business customers.
033. When you can apply
We refund when the service did not work for you as described in our documentation and policies — features materially unavailable or not functioning as documented — and you cancel your plan because of it. All of the following must be true:
A change of mind, a pause in your own operations, or simply not logging in are not by themselves grounds for a refund — the plan remains available to you for the whole period you paid for.
- You have cancelled the plan (the cancellation may be scheduled for the period end or already effective).
- You apply in writing from the Billing page, describing what went wrong. The application form requires an explanation — we read every one.
- The application concerns your current (latest) paid billing period.
044. What we refund
We refund the unused part of the paid period, calculated on the day your application is decided: the whole unused days remaining in the period, divided by the total days of the period, multiplied by the amount you actually paid for it (including VAT where VAT was charged). The day of the decision counts as used, and the result is rounded down to the cent.
Example: you paid €90.00 for a 30-day period and your application is approved with 10 whole days remaining — the refund is €30.00.
Discounts and promo codes are not recalculated or re-added: the starting point is always the amount actually paid. If the paid period has fully elapsed by the time the application is decided, there is no unused time left and nothing to refund.
055. How to apply
Cancel your plan on the Billing page, then choose Apply for a refund on the same page and describe what didn't work (at least 30 characters). One application can be open at a time; if an application is declined you may submit a new one with additional detail.
066. Review and decision
Our team reviews applications and aims to decide within 14 days. We may contact you for details. The outcome — approved, or declined — is shown on your Billing page.
077. How the money is returned
Approved refunds are returned to the original payment method (the card used at checkout, via our payment provider Montonio). After we issue a refund, card networks typically take 5–10 business days to show it on your statement.
Every refund appears in your billing history as a separate credit entry with its own document number.
088. Your data after cancellation
Cancellation takes effect at the end of the paid period, and you keep full access until then — download your invoices, documents and reports before that date. After the cancellation takes effect, data of the paid modules is scheduled for erasure and can be restored by our support only for a limited period (currently 90 days). Applying for or receiving a refund does not shorten or extend that window. Documents we are legally required to retain (such as issued invoices) are kept for their statutory retention periods.
099. Changes to this policy
We may update this policy from time to time. The version published at the time you submit an application is the one that applies to it. Material changes are announced in the platform.
1010. Contact
Questions about a refund or this policy? Write to legal@frachta.lv. The platform is operated by SIA "HEIDA LTD", registration No. 40203741048, VAT No. LV40203741048, Spāres iela 3A, Rīga, LV-1002, Latvia. Related documents: Terms & Conditions, Privacy Policy and the Cookie Policy.